1. What all forms of payment do you accept?

We accept online payments via BHIM UPI, Debit/Credit card, Netbanking, Paytm and GooglePay. We also accept Cash-on-Delivery.

2. Is cash on delivery available?

Yes, cash-on-delivery is available across India.

3. What is your return policy?

We offer 15-day replacement/return from the date of delivery, provided the products meet all terms and conditions.

4. How do I return or exchange an item?

You can submit a return/exchange query here. For additional queries regarding the same, please connect with our Chat support or email us at "connect@weink.studio".

5. Where can I find the size chart?

Size chart is available here as well as on every product page.

6. How can I check my order status?

Once your order is shipped, you will receive an email with tracking link which you can use to keep a check while your package is in transit.

You can also check your order status by filling up your order ID and E-mail ID using which the order was placed here.

Please note you will only be able to see order status on the above link once the package is shipped.

7. Can I cancel an order that has already been placed?

You can cancel your order anytime before it is shipped.

8. Do you charge for replacements?

No. If a package fulfills our shipping and returns terms and conditions, it will be picked up from your doorstep with no additional charge.

No product can be replaced or returned after 15-day period has passed from date of delivery.

9. I want a replacement in different size. What’s the process?

The product will be picked up from your doorstep. Once it reaches our warehouse, it undergoes quality checks. If it passes the quality control process, your replacement package is shipped within 48 business hours (excluding Sunday and public holidays).

10. Do you ship everywhere in India?

Yes.

11. Do you ship outside India?

Not yet.

12. How long does it take to ship and deliver orders?

Express shipping orders are dispatched within 24-48 working hours (does not include Sunday and public holidays), however Standard shipping orders are dispatched within 48-72 working hours (does not include Sunday and public holidays) from the time an order was placed. It takes about 3-4 days for delivery to metro cities and 5-7 days for delivery to non-metro cities.

Deliveries to North-Eastern states, Pondicherry/Puducherry, Lakshadweep, Andaman & Nicobar Islands, Jammu & Kashmir might take a bit longer than above mentioned timelines.

 

13. How much does shipping cost?

Shipping cost depends on the delivery city and state (or pincode). There is no shipping charge for orders above INR 1099.

14. I tried placing an order but as soon as I enter my pincode, it shows no shipping method is available for delivery. Please suggest.

Some cities/districts come under non-serviceable zones, depending on whether our delivery partners can deliver in the area or not. However, these are very less in count and keep on updating on a regular basis. Please connect with our chat or email support team if you face any such issues.

15. Can I get a tee customized?

Yes, we do customizations. However, they are handled case by case and we have a few mandatory policies for the same. Please connect with our chat support or email us at "operations@weink.studio" for such queries.